Refund & Cancellation

1. Cancelling an order

Every order is reviewed by us before it’s confirmed and dispatched — nothing ships automatically. If you want to cancel, contact us as soon as possible by phone, WhatsApp or email, quoting your order number. Orders cancelled before dispatch can be cancelled in full. As Cash on Delivery is currently our only payment method, no payment has usually been collected at that point, so there is nothing to refund.

If an order has already been dispatched, it can’t be recalled — please refer to “Returns” below once it arrives.

2. Returns — damaged, defective or wrong item

Please check your order as soon as it arrives. Contact us within 48 hours of delivery if:

• the item arrived damaged or shows signs of transit damage,
• the item is dead-on-arrival or has a manufacturing defect, or
• you received the wrong item or the wrong quantity.

Let us know with your order number and, where possible, a photo or short video of the issue. We’ll arrange a replacement, repair or refund — whichever is appropriate — at no extra cost to you. Please keep the original packaging until the issue is resolved, as we may need it for the exchange or a carrier claim.

3. Change-of-mind returns

Because electronics lose resale value once opened and we never resell opened stock as new, we don’t generally accept change-of-mind returns on opened items. If a product is still sealed and unopened in its original condition, contact us within 48 hours of delivery and we’ll do our best to help.

4. Items we can’t accept back

• Software licences and activated security-software keys (e.g. antivirus subscriptions), once redeemed.
• Consumables such as ink, toner or cartridges, once opened.
• Custom-configured or made-to-order PC builds, once assembly has started.

This does not affect your right to a replacement or refund for an item that is defective or not as described.

5. Warranty claims

Products carry the standard manufacturer warranty for that brand and model. For any issue that develops after the return window above, it’s handled as a warranty claim rather than a return — our own in-house service team is your first point of contact; see Contact Us.

6. Refunds

Where a refund is due — for example an order paid for in advance, an overcharge, or a cancellation after payment — we process it to your original payment method, or by bank transfer / UPI where that’s not possible, within 7 business days of the refund being approved. Delivery charges are refunded only when the return is due to our error (damaged, defective or wrong item).

7. Delivery delays

Delivery timelines shown at checkout are estimates, not guarantees. If your order is significantly delayed, contact us and we’ll look into it — you’re welcome to cancel for a full refund if it hasn’t shipped yet.

8. How to reach us

Bharat Computers & Electronics, Sai Arcade, Shop No. 2 & 3, Narsale Road, Line Ali, Panvel, Navi Mumbai, Maharashtra 410206. Email Bhartinfomatique@gmail.com, or call +91 98338 35914 / +91 90963 20031. See our Contact page for WhatsApp and store hours.

This policy is part of our Terms & Conditions.